As the national regulator of aged care services, we protect the health, safety and wellbeing of older Australians.

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For older Australians

Support for people receiving aged care, their families and carers.
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For workers

Guidance and support for workers in delivering safe, quality aged care.
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For providers

Provider obligations and responsibilities in delivering safe, quality care.
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Find a report about an aged care service.

Search for performance information about individual aged care services. This includes information on assessment activities, accreditation decisions and other historical information.

Find a report

Latest updates

Have your say

We are consulting on our draft guidance resources to help providers, aged care workers and other stakeholders to understand the new strengthened Quality Standards and their roles and responsibilities in meeting them.

Read the latest Quality Bulletin

The Quality Bulletin shares important information with aged care providers about their responsibilities, our work as the national regulator, and changes affecting the aged care sector.

New strengthened Quality Standards guidance tool

This draft guidance tool is intended to support providers to comply with the strengthened Quality Standards.
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How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Make a complaint

Strengthened Quality Standards webinar

In our February sector webinar we presented our draft guidance resources which aim to help providers, aged care workers and other stakeholders to understand the new strengthened Quality Standards. We also explained how people can provide feedback during the consultation process and answered live questions from the audience.

Latest reports

Sector performance

The Commission’s Sector Performance Report for Quarter 2 (October-December 2023) is now available.

SIRS Insights reports

Information to help providers compare reporting habits and arrangements with sector averages.

Complaints about aged care services

Information, data and case studies to give aged care providers key insights into complaints about their services.

Our Food, Nutrition and Dining Hotline is open 9am–5pm AEDT, Monday to Friday

Call the Hotline on 1800 844 044
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.